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A valid card on file is required to book any service(s).

When you schedule an appointment you are agreeing to all policies.

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booking & Appointments

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We reserve limited time and space just for you when you book an appointment; other clients are turned away from your time slot and are scheduled around your appointment. Canceling, rescheduling, no-showing, and service downgrading minimizes the ability to service other clients leaving gaps of unfilled time affecting overall sales potential.​

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  • If for any reason you need to reschedule or cancel you must do so at least 48 hours in advance of your scheduled appointment time or you will be charged for your booked services. Please reschedule or cancel at your soonest convenience through your appointment confirmation/reminder notification.

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  • If you no-show (you neither keep nor cancel your appointment) you will be charged for your booked services.

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  • If you decide against a service you're booked for OR decide you'd like to add or change a service you must notify us at least 48 hours in advance of your scheduled appointment time. We'll need to adjust our allotted time and may no longer be able to accommodate your appointment during our original time slot and/or you will be charged for your originally booked services.

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ARRIVAL

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We keep a tight, timely schedule as we are an appointment based business.

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  • If you are running late for your appointment we'll do our best to accommodate you. Your services may be altered/downgraded to fit your previously allotted time slot and you will be charged for your initially scheduled service(s).

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  • If you are more than 15 minutes late for your appointment we may no longer be able to accommodate you. Your services may be altered/downgraded to fit your previously allotted time slot and you will be charged for your initially scheduled service(s).

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​ATMOSPHERE

 

Our customers and our team enjoy a peaceful, relaxing atmosphere.

 

  • Please keep your cell phone on vibrate or silent and keep loud noises to a minimum.

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  • We do not have available space or seating for additional guests that are not scheduled.

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  • We are unable to accommodate children in the salon unless they are scheduled for a service.

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Service Satisfaction

 

We want you to LOVE your final look! If you are unsatisfied with your visit, within 3 days of receiving your service, please contact Megan@MeganPhinney.com so that we can come up with a plan and then schedule an appointment so your stylist can make adjustments. This doesn't cover a change in the originally requested style or color. This is void if you visit a different salon/stylist for adjustments or attempt to adjust your hair at home. Full price applies after 3 days.

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Refunds are not offered for any salon or spa service, retail or boutique purchase.

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48 Hour Booking program

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Life can sometimes get crazy and understand it may be challenging working with a hectic schedule. In order to make salon service scheduling as seamless and enjoyable as possible, you'll be enrolled in the 48 Hour Booking Program if it seems you're having to frequently reschedule or cancel appointments.

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You'll be able to book appointments up to 48 hours prior to when you'd like to come in. Unfortunately, appointments booked before that time frame will not be accommodated.

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